Need to reach us? Whether you have a question about our content or need help with your LuckyMister account, this page explains who to contact and what to expect.
Reach the arlakitchens.co.uk editorial team
For questions about the content on this site — corrections, suggestions or general enquiries about what we publish — email [email protected]. We aim to respond within 48 hours during the working week.
This inbox handles editorial matters only. We cannot access player accounts, process withdrawals or resolve technical issues with the operator's platform.
Questions about your account
For help with registration, deposits, withdrawals, bonuses, verification or technical problems, contact the LuckyMister support team directly. They handle account queries, payment issues and gameplay questions.
When writing in, have these details ready so the first reply can be useful: the email address registered on your account, the approximate time the problem occurred, and any reference number or error message shown on screen. The operator's support channels include email at [email protected], phone on +441241340754, and live chat through the site.
Response times
The arlakitchens.co.uk editorial inbox is monitored during UK business hours, Monday to Friday. Operator support availability varies — live chat typically offers the fastest response for urgent account matters.
Complaints and escalation
If your concern is not resolved to your satisfaction, ask the operator's support team for their formal complaints procedure. Keep a record of all correspondence, including dates and the names of any staff members you speak with.
For disputes that remain unresolved, consider reaching out to the relevant gambling authority or an independent alternative dispute resolution service, depending on the jurisdiction under which the operator is licensed.
Responsible gambling support
If you need help with gambling-related concerns, free and confidential support is available in the UK through GamCare at gamcare.org.uk or the National Gambling Helpline on 0808 8020 133 (free, 24/7). BeGambleAware also provides resources at begambleaware.org.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.